Refund Policy

 Refund Policy for THE BTHC (Mosaic Ventures Group) 

Effective Date: 01/01/2025

1. Event Ticket Purchases

All event ticket purchases made through the BTHC website are subject to the following refund policy:

2. Refund Eligibility

Refunds will be issued only under the following conditions:

• Event Cancellation: If an event is canceled by BTHC, a full refund will be issued to the original purchaser. You will be notified via email regarding the cancellation and the refund process.

• Event Rescheduling: If an event is rescheduled, tickets will remain valid for the new event date. If the new date does not work for you, you may request a refund within [insert number of days] of the rescheduled date announcement.

3. No Refunds for Change of Mind

Tickets are non-refundable if you change your mind about attending an event, or if you are unable to attend due to personal reasons. We encourage you to review your purchase carefully before completing the transaction.

4. Refund Process

To request a refund, please email us at [Insert Contact Email] with your ticket details, including your order number, and the reason for your refund request. Refund requests will be processed within [insert number of days] business days.

5. Processing Fees

Please note that any processing fees or service charges associated with the purchase of tickets are non-refundable.

6. Special Circumstances

In certain cases, such as medical emergencies or extenuating circumstances, we may offer a partial or full refund at our discretion. Refund requests based on special circumstances must be submitted to [Insert Contact Email] with appropriate documentation.

7. Event No-Show

Refunds will not be issued for no-shows, including if you do not attend the event or arrive late.

8. Discretion of Management

THE BTHC reserves the right to issue refunds at its discretion, and any exceptions to this policy will be handled on a case-by-case basis.